My follower counts aren't updating

Quick checks when a connected account stops updating.

1 min read · Updated October 2026

  1. Go to Settings, Integrations, Live social stats and click Update now on the account.
  2. If it says Needs a look, click Connect again and approve every permission.
  3. For Instagram, make sure it's a professional account linked to your Facebook business Page.
  4. Counts update once a day, so a new follower may take until tomorrow to show.

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